Refund policy

Returns & Refunds — All Sales Final

All sales at Luxe Bag Culture are final. We do not accept returns or exchanges for change of mind, sizing, or disclosed wear.

Our items are preloved and may show signs of use. Please review all photos, descriptions, measurements, and condition details before purchasing. Contact us with any questions before placing your order.

Lost or Damaged Shipments

If your order appears lost in transit or arrives damaged, please contact us promptly through our website with your order number and details. For damage, include photos of the item, packaging, and shipping label, and keep all packaging.

We will investigate with the shipping carrier and work with you toward an appropriate resolution, including a refund or replacement where applicable.

If you receive an incorrect item or believe an item materially differs from its description, please contact us so we can review and resolve the issue.

This policy does not limit any rights you may have under applicable consumer protection laws.